Refund policy

Returns & Refund Policy

Last updated: June, 2026.

The Ritual Guarantee
At Hallow & Sable, we stand behind every bar we pour. Whether your order arrives damaged, or you simply change your mind, we are here to make it right.

We gladly accept returns if you simply change your mind about your order. You have 14 days from the date of delivery to initiate a return with us. Because our products are personal care items, all returned items must be completely unopened, unused, and in their original packaging to be eligible for a return or refund. For hygiene reasons, we cannot accept returns of used soap unless there is a manufacturing defect.

Damaged or Faulty Items
Each bar is handcrafted and carefully packed before dispatch to ensure it arrives in excellent condition. If your order arrives damaged, incorrect, or faulty, please contact us within 14 days of delivery. We will work to resolve the issue as quickly as possible, offering a replacement product, a refund, or store credit depending on the situation.

How to Request a Return
If you need to return an item or report a problem with your order, please contact our support team at support@hallowandsable.co.uk. Include your order number and a brief description of the issue. In cases of damage or faults, we may ask for photographs of the product to help us assess the situation.

Refund Processing
If a refund is approved, it will be issued directly to the original payment method used for the purchase. Please allow several working days for your payment provider to process the funds. If a replacement product is issued, we will arrange dispatch once the issue has been reviewed.

Hallow & Sable reserves the right to refuse returns where products have been used, altered, or damaged after delivery in a way that is not related to a manufacturing issue.

Nothing in this policy affects your statutory rights under UK consumer protection law.